FLOWERS.COM.AU understands how important customer service is and to assist we've
provided this comprehensive section of our site, to help answer any enquiries you
may have about our service:
Questions and Answers
Customers do not have to register to place an order. We do request an email address
so we can send out an email confirmation of the order.
Flowers.com.au accepts VISA, MasterCard , American Express and Diners Club.
We understand and respect the privacy and confidentiality of our customers. You
can rest assured that all transactions processed through flowers.com.au are encrypted,
and our secure server software (SSL) is the industry standard and among the best
software available today for secure e-commerce transactions.
This software encrypts ALL of your personal information, including credit card number,
name, and address, so that it cannot be read as the information travels over the
Internet.
The flowers.com.au Safe Shopping Guarantee protects you while you shop, so that
you never have to worry about credit card safety. The guarantee means that every
transaction you make at our site will be 100% safe, and you pay nothing if unauthorised
charges are made to your card as a result of shopping with us.
Please check the account number carefully, make sure all fields are filled in correctly,
and check the expiry date.
Every customer is automatically sent a confirmation email once we have received
their order, as long as they have provided us with a valid email address.
If you have any changes regarding your order, you can contact us by:
We will contact the florist with any changes or updates you have on your order prior
to delivery.
In these cases the full amount will be refunded to your credit card. However if
the order is already in transit and needs to be returned to the florist a cancellation
fee of up to $16 AUD to cover delivery and costs may charged.
Please always check your details before placing an order and supply a telephone
number just incase delivery is difficult. If an incorrect address is supplied a
redelivery fee of up to $16 AUD to cover costs may be charged.
If the receiver is unavailable to receive the delivery, the florist will either:
- leave a note on the recipient's door or in their letter box asking them to call
the florist and arrange a convenient time for re-delivery (charges may occur for
re-delivery), or
- leave the arrangement at the door if;
a)requested by the sender
b)If safe to do so.
Baskets of gifts and gourmet items will not be left at the door if no-one is home
to receive the goods.
Please note: If the recipient works during the day, the florist can deliver the
order to the recipient's work address. Also, the florist may call the recipient
to schedule delivery.
With our gift reminder service, you'll never forget an important occasion again!
Simply enter in all the birthdays and special days you want to remember and we will
remind you of all of your important dates and even offer gift suggestions.
1. Login to the member area with your email
address and password
2. Click 'Remove' on the reminder you want to cancel
How to contact us
|